Fix payment issues, such as declined or incomplete transactions

If you accept bug paying for Google products, you might need to set a trouble with your payments profile.

Find the issue you're experiencing beneath:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Try these suggestions to resolve the consequence:

  • If this message is followed past instructions for submitting additional data to u.s., delight do so. The other steps listed are unlikely to resolve this consequence.
  • Bank check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments middle settings. If they don't friction match, update your address in your Google payments center, and endeavour the transaction again.
  • Try using a Google Play gift carte to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop calculator, try the transaction using the Google product'south website.
    • If you lot're using a mobile device, endeavour using the production's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is up to date. If information technology isn't, update it in the Payments center.

"Unable to consummate transaction. Please apply another form of payment."

Note: These steps also apply if you run across the error bulletin "Your payment didn't become through. Please try a different payment method or try again afterward."

Endeavor the following:

  1. Check to see if your payment method is up to appointment. If it isn't, update information technology in the Payments middle, then try your purchase again.
  2. Make sure you take enough money in your business relationship for the purchase.
  3. If you're withal having issues, contact your banking company to see if there'south a trouble with your business relationship.
  4. Try making the purchase over again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If yous see this bulletin, it might exist because:

  • We saw a suspicious transaction on your payments contour.
  • We need a piddling more information to protect your account against fraud.
  • Nosotros demand a piddling more than information to comply with EU law (European customers only).

To ready the issue, try the following:

  1. Become to the Payments center.
  2. Have action on any errors or requests in the payments centre.
    1. You might need to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Brand sure your name, address, and payment information are up to appointment.

"Unable to process payment: Depression card balance"

Yous might not have enough funds in your account to make the payment. Check your business relationship residue or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte was reported equally stolen. You must verify the card before y'all tin can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you lot'll find a temporary charge on your card argument forth with an 8-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you endeavour to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your menu.
    • If less than ii days: Look up to ii days.
    • If more 2 days: Check your card argument. You should detect a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Bill of fare is grayed out & says "menu is ineligible"

Y'all tin't use this menu for this purchase. Try to make the purchase again with a different card.

If the card you want to employ isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more than about what to practise if you temporarily or permanently closed your payments profile.

If y'all're still having trouble, contact support.

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